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Terms & Conditions

Welcome to nine-and-quarter.co.uk website.  This website is operated by NINE+QUARTER Ltd a company registered in England and Wales with registered number 11362202 and VAT registration number 333195216.  Throughout the site, the terms “we”, “us” and “our” refer to NINE+QUARTER Ltd. NINE+QUARTER Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“terms and conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use or access the Website.

Any new features or tools which are added to the current store shall also be subject to the terms and conditions. You can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GENERAL CONDITIONS OF USE

  1. While NINE+QUARTER Ltd takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this Website will be uninterrupted and/or error free.

  2. We are not responsible for your use of other websites accessed via links from our Website. Such links are not controlled by us nor do we endorse them.

  3. The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions on or through it. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

  4. All rights, including copyright and database rights, contained in this Website are owned by NINE+QUARTER Ltd and/or our licensors Except as permitted by law, you may not distribute, adapt, translate, modify, merge or make available our Website content to any person, or use it for commercial purposes. You may not use our Website content to create a database (electronic otherwise). All other rights are reserved.

  5. We reserve the right to:

(i) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

(ii) change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

(iii) refuse service to anyone for any reason at any time.

(iv) limit the quantities of any products or services that we offer

(v) to discontinue any product at any time.

You understand that:

(i) your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

(ii) you may browse the Website without registering, however you must register as an online customer in order to buy items via our Website. When you register as an online customer, your username will be your valid email address and you will be asked to create a password. You are entirely responsible for all actions taken under your username, whether by you or by any other person. It is your responsibility to keep your username and password safe. When you register as an online customer, you agree that any information which you provide shall be true and accurate in all respects and you will notify us immediately of any changes to this information.

CONDITIONS OF SALE

The following terms and conditions will apply between you and NINE+QUARTER Ltd, when you purchase products (“Products”) from us. Please read these Conditions of Sale in conjunction with the Conditions of Use.

Please note that you must be ages 18 or over to purchase Products from us.

  1. Product Description

We have made every effort to display as accurately as possible the colours of our Products. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product on delivery. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification. We will take all reasonable care to ensure that all details, descriptions and prices of Products are correct at the time when the relevant information was entered onto the system.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

  1. Pricing & Payment

Your contract for purchases made through nine-and-quarter.co.uk is with NINE+QUARTER Ltd and you undertake that all Products ordered by you are for your own private and domestic use only and are not for resale. Prices displayed on our Website are in Pounds Sterling and Euro and unless otherwise indicated are inclusive of VAT. Prices quoted are exclusive of postage and packing which will be charged at the rates specified in the delivery section. Payments can be made using American Express, Delta, Mastercard, Solo, Switch Maestro, Visa, Visa Electron and Paypal.

  1. Orders

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

We must receive payment of the whole of the price for the Products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order.

We reserve the right to refuse an order or cancel a contract. Non-acceptance of an order or cancellation of a contract may, for example, result from one of the following:

(i) The Product ordered being unavailable from stock

(ii) Our inability to obtain authorisation of payment

(iii) The identification of an error within the Product information, including price or promotion.

If there are any problems with your order we shall contact you. If we do refuse an order or cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

  1. Delivery

Most orders are dispatched within 24 hours - subject to payment and stock availability. If any products are out of stock, we will notify you as soon as possible by email or phone call.

When your order is delivered depends on your delivery address:

UK

UK standard tracked - allow 2-3 working days.

UK next working day - 24 hours. Orders must be placed before 12pm Mon-Fri. Orders placed after 12pm will be dispatched the following working day.

EU

Europe tracked – allow 3-7 working days

Rest of the World

Worldwide tracked - allow 7-21 working days

Delivery charges are based upon a secure delivery service that can be tracked. Costs for this service are dependant on where you want your parcel to be delivered. Postage and packing charges are as follows:  

UK

UK standard tracked - £3.99

UK next working day - £7.99

Free shipping on orders above £75

EU

Europe tracked - up to 0.5 kg: £6.99

Europe tracked - 0.5 to 1 kg: £8.99

Europe tracked - 1 to 1.5 kg: £12.49

Europe tracked - 1.5 to 2 kg: £15.99

Europe tracked - 2 kg or more: £20

Rest of the World

Worldwide tracked - up to 0.5 kg : £14

Worldwide tracked - 0.5 to 1 kg : £18

Worldwide tracked - 1 to 1.5 kg : £21

Worldwide tracked - 1.5 to 2 kg: £25

Worldwide tracked - 2 kg or more **

** Rest of the World maximum weight is 2kg. Please contact us if your order exceeds the weight limit and we will be happy to work up a solution for you.  

If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We shall have no liability to you for any failure to deliver Products you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

  1. Returns/Exchange Policy

For more detail regarding attempted deliveries, missing or damaged products, lost parcels or if you wish to return an item, please review our Returns Policy.

  1. Promotions

Only one promotional code/voucher for discounts, free delivery may be used per order unless stated otherwise and such codes are valid for one transaction only.

Promotional codes/vouchers cannot be used in conjunction with any other discount, offer or voucher.

Promotional codes/vouchers are not transferable and should not be distributed to the wider public, they should not be sold on auction sites for profit or reproduced on any website. No cash or any other alternative can be given.

Promotional codes/vouchers apply to nine-and-quarter.co.uk only, unless otherwise stated.

Promotional codes/vouchers excludes any charge for home delivery. We reserve the right to remove or amend conditions of promotional codes/vouchers as necessary, this does not affect your statutory rights as a consumer.

Promotional codes/vouchers for free delivery apply to the standard UK delivery service. If you are an international customer and have a code/voucher for free delivery please email contact@xokiddo.co.uk to redeem.

Any free gift with purchase must be returned if all or part of the original order is returned.

Email subscription code - is for one time use only and is valid against all full priced merchandise at all times up to 3 months from the date of subscription. Not valid against sale items or with any other offer. Free delivery refers to UK addresses only. NINE+QUARTER Ltd reserve the right to alter or withdraw this offer at any time.

  1. Privacy and Cookie Policy

Your submission of personal information through the store is governed by our Privacy Policy. For more information regarding the collection, storage, use and disclosure of your personal information, please review our Privacy Policy.

  1. Competitions

Competition entries are subject to the below terms and conditions. 

8.1. Competition details form part of these terms and conditions.

8.2. Entry is open to residents worldwide except employees (and their families) of NINE+QUARTER Ltd, its agents, the suppliers of the prizes and any other employees associated with the competition.

8.3. All entries must be made directly by the person entering the competition.

8.4. Only one entry per person will be accepted. 

8.5. Entries made online using methods generated by a script, macro or the use of automated devices will be void.

8.6. No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.

8.7. The prize is as stated, are not transferable to another individual and no cash or other alternatives will be offered.

8.8. Confirmation of the prize will be made in writing to the winner. Should the winner fail to respond with the necessary information needed to send the prize within 14 days, NINE+QUARTER Ltd reserves the right to select another winner.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms and conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the terms and conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

GOVERNING LAW

Nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the terms and conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these terms and conditions constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the terms and conditions should be sent to us at hello@nine-and-quarter.co.uk.